Frequently Asked Questions: Carpets, Customization, Care, and Shipping
Got questions about our rugs and carpets? Whether it’s about product details, customization options, care and maintenance, shipping, returns, payment, or the order process, we’ve got you covered. Check out our Frequently Asked Questions below for answers to all your queries and get the information you need to make your shopping experience smooth and enjoyable. If you have more questions, feel free to contact us anytime!
We offer a diverse range of carpets and rugs to suit various tastes and needs. Our collection includes handloom carpets, printed rugs, custom-designed rugs, and hand-knotted rugs. Whether you're looking for traditional styles or modern designs, you can find a rug that complements your home décor. Check out our range and find the perfect rug for your space!
You can customize your carpet or rug by choosing the size, color, pattern, material, and even design. This process allows you to create a rug that fits your space and personal style. Customization options are available to help you get exactly what you need.
To keep your carpet or rug in great condition, regular maintenance is key. Vacuum frequently to remove dust and dirt, spot-clean stains immediately, and consider professional cleaning every 12-18 months. Following these care tips will help extend the life of your rug and maintain its appearance.
We offer several shipping options to meet your needs, including standard and expedited delivery. Shipping times vary based on your location, but we provide tracking information so you can monitor your rug’s journey from our warehouse to your doorstep. For detailed shipping information, check our shipping policies.
If you're not satisfied with your purchase, you can return your rug within our specified return period. Our return policy includes options for refunds or exchanges. Please ensure the rug is in its original condition and packaging. Detailed instructions for returns and refunds are available in our return policy section.
We accept a variety of payment methods for your convenience. These include major credit cards, debit cards, and online payment systems. All transactions are secure, and we strive to make the payment process as smooth as possible.
When selecting a rug for a specific room, consider factors such as the room's size, the existing décor, and the rug’s material. Think about the traffic in the area and whether you need a durable rug. Additionally, the color and pattern should complement the room's overall design. Reviewing these aspects will help you choose a rug that fits both your style and functional needs.
Placing an order is straightforward. Browse our selection of carpets and rugs, select the one you like, and follow the checkout process. You'll be guided through choosing shipping options and entering your payment details. If you have any questions during the process, our customer support is here to help.
If you have any questions, check our Frequently Asked Questions for helpful information.
Many of our carpets and rugs are designed to be durable and suitable for high-traffic areas. We offer options that are resistant to wear and easy to clean, making them ideal for busy homes or offices. Explore our durable rug options to find one that meets your needs.
Yes, we provide international shipping for our carpets and rugs. We can deliver to many countries around the world, and shipping costs and times will vary based on your location. For details on international shipping rates and delivery times, please reach out to us.